Most teams complete first setup in under an hour: add a property (5 min), install the script (10–30 min depending on CMS), run a scan (5–20 min crawl), and configure Consent Setup (15–45 min with legal review). Enterprise rollouts with many domains take longer.

You need someone who can paste a script tag or install a plugin once. Day-to-day banner edits, scans, and reports are no-code in the dashboard. Complex SPAs or custom tag managers may need engineering for optimal placement.

Yes. Each domain is a separate property under Websites. Switch properties from the header selector. Plan limits may cap how many domains you can add—see Billing.

1. Confirm the Modules snippet is on the production site (view page source).
2. Check connection status is Connected in Modules.
3. Save in Consent Setup for the correct property.
4. Clear CDN or WordPress cache plugins.
5. Test in a private window without ad blockers.

The preview matches the production banner runtime. Differences usually mean: wrong property selected when saving, cached HTML, or an old script URL. Hard-refresh and verify data-id in the snippet matches your property ID in Modules.

No. Install the snippet once. Design and copy changes apply after you Save in Consent Setup.

Accept records consent for categories your configuration allows (depends on law mode). Reject declines non-essential categories where enabled. Customize opens the preference center so visitors choose per category. Button visibility is set under Appearance → button layout.

Large sites take longer. Wait 15–30 minutes. If it never completes, the site may block crawlers, require login for all pages, or hit rate limits—try a smaller max page count in enterprise scan settings or contact support.

The crawler visits multiple pages and may detect tags loaded only on certain URLs or after delayed execution. Extensions only see your current tab. Neither replaces the other—use scans for inventory, browser tools for spot checks.

Trackers without a clear category appear as Unclassified. High unclassified counts raise Elevated risk in Scanner and lower compliance scores. Override categories in Tracker Inventory or fix via AI classification after a completed scan.

Scanner shows what the crawler found on pages. Consent logs show what visitors chose on your live banner. Both are needed: inventory proves what exists; logs prove what was allowed.

No software can guarantee legal compliance. CookieShift helps you discover trackers, configure consent UX, and document decisions. Always have qualified counsel review your banner text, policies, and data processing.

A scan-derived heuristic from risk level and open issues—not a legal certificate. Use it to prioritize fixes; do not present it to regulators as official proof.

Use Compliance → Download PDF/CSV, Scanner → Compliance Issues exports, and Reports → Consent logs → audit export. Align date ranges with the audit period.

Most AI features require a completed scan for the selected property. Finish Scanner first, then refresh AI Assistant.

Assistant chat, banner generation, compliance checks, translation drafts, and auto-classification consume tokens. AI Usage breaks down consumption; BYOK usage may show separately.

Yes on supported plans. Configure AI Settings → Use my own AI provider, enter the key, and Test connection. You are responsible for provider billing and key security.

Treat it as a draft only. Lawyers must review before publishing. The product displays disclaimers for this reason.

Common causes: no English (en) source strings in Consent Setup, AI quota exhausted, or missing property selection. Add English copy first, then Request AI draft on Translations.

Approved strings merge into your property configuration for that locale. Visitors with matching browser language may see the new copy depending on language detection settings.

Open Billing, choose a plan card, select Stripe or PayPal if offered, and complete checkout. Use Manage payment methods for card updates.

New scans or AI requests may block until the billing period resets or you upgrade. Billing shows meters; AI Usage shows token details.

Re-save the plugin connection, confirm the domain in Websites matches the public URL, and run a scan from the dashboard. Clear caching plugins.

Ensure the Shopify store domain matches the property (.myshopify.com). Retry Connect Shopify from Modules with the correct property selected.

The script tag works on any site. The React SDK wraps the same runtime for component-based apps. Pick one install method per property—do not double-load.

Settings → Team Permissions (when enabled on your deployment). Enter email and role (Admin, Analyst, Viewer, Support). Some environments show “coming soon”—contact support for multi-seat setup.

Password users: use Forgot password on login. Google or Microsoft users manage passwords through their identity provider; link is shown read-only under Account.